We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Order cancellations are subject to credit card processing fees. Unfortunately, if you cancel an order that was placed using Shop Pay installments, that transaction fee will be deduction from your refund, which is typically 5-6% of the total order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@toolsforwellness.com. Please note that returns will need to be sent to the following address: 

Tools for Wellness, 2633 McKinney Ave, Suite 130-309, Dallas, TX 76904

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that for orders that received free shipping, the customer is responsible for return shipping costs.

You can always contact us for any return question at info@toolsforwellness.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or supplements, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@toolsforwellness.com.

Shipping & Returns

How to Place an Order

Order Online

Simply click the “Add To Cart” button on the item page and follow the directions through our secure online checkout system. Ordering from outside the United States? Click here.

Order by Phone

Orders can be placed by phone 24 hours a day, 7 days a week at 1-800-456-9887. Live assistance is available Monday–Friday, 9:00am–4:30pm (Central Time). Messages left outside business hours are returned promptly.

Shipping Policy

Turnaround Time

All orders are shipped within 24–48 hours for in-stock items.

Carriers

  • USPS
  • UPS
  • FedEx

Order Tracking

If a tracking number is provided by the carrier, it will be added to your order. Some USPS First-Class shipments may not include tracking.

Shipping Rates

Shipping charges are calculated and displayed during checkout after you enter your shipping details. Free Shipping promotions apply to Standard Delivery within the contiguous United States only.

Rural or hard-to-reach delivery areas may incur additional shipping charges. Customers will be notified if this applies.

Shipping FAQ

When will my order ship?

Most in-stock orders ship within 24–48 hours. Orders placed on weekends are processed the next business day. Carrier selection is determined to ensure the most efficient delivery.

When will my order arrive?

  • Standard Shipping: 4–6 business days
  • Rush Shipping: 3–4 business days
  • Express Shipping: 1–2 business days

Processing time is typically 24–48 hours. Weekends and holidays are not considered business days.

International Customers

We ship to most countries worldwide. International orders are processed through International Checkout, which handles billing, shipping, and customer service.

For assistance with international orders, contact info@toolsforwellness.com.

Returns, Refunds & Exchanges

Returns require prior authorization. Please contact us with your name, address, and order number to receive a Return Authorization Number (R.A.#).

Returns must be unused, in original packaging, and received within 30 days of delivery. Shipping charges are non-refundable.

Processing Time

Returns are processed within 4–5 business days. Refunds may take 10–14 business days to appear on your statement.

Non-Returnable Items

  • Used personal or hygiene products
  • Opened supplements, oils, or liquids
  • Water filtration products once used
  • Opened infrared or hygiene equipment

Some items may be subject to restocking fees of up to 15–20%. Items returned in poor or incomplete condition may be refused or incur higher fees.

Additional Information

Sales Tax

Sales tax is collected for states where we have distribution centers and ship within the same state.

Wholesale & Institutions

Wholesale ordering is not currently available. Public and educational institutions may place purchase orders with a minimum order of $200.

Retail Store

Tools For Wellness operates exclusively online and does not maintain a physical retail store.

Thank you for your interest in Tools For Wellness — we look forward to serving you online.